Leading retailer reduces grievance and tribunal costs with help from Qikker
Qikker’s epad compliance solution is deployed to streamline key health and saftey procedures whilst reducing administrative overhead.
A major high street retailer was facing rising grievance and tribunal costs on a quarter-by-quarter basis. Problems with enforcing paper-based Health & Safety training and compliance procedures left the company exposed, as evidence to defend against claims was lacking. The retailer turned to Qikker to provide a cost-effective software solution that would prevent claims from being lodged in the first instance.
Qikker’s web-based epad Compliance tool met the company’s need for a cost-effective solution that could be quickly implemented and that was compatible with the company’s evolving strategy to deliver IT to several hundred stores.
"We selected the Qikker epad compliance solution because it met our selection criteria," explained the Companies Operations Director. "Not only did it address our immediate needs, but could be configured to meet our anticipated requirements over time”.
Organisations are facing a 43% increase in employee tribunals and Health & Safety claims. This is in part due to today’s increasingly litigious environment, driven by a culture of “No win, no fee”. Whilst no responsible employer would dispute a legitimate claim, the stark truth is that numerous spurious claims are being brought that cannot be successfully defended due to a lack of evidence of appropriate health and safety training or guidance. For many organisations this can easily run into hundreds of thousands of pounds in legal costs, awards and lost productivity through wasted management time reviewing cases.
Qikker’s web based epad Compliance tool has been specifically designed to help HR departments to administer, monitor and report on compliance procedures more effectively. Qikker’s epad Compliance tool:
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Lets clients define the compliance needs, and associated training interventions, per role/individual, that matter to their business;
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Has automated monitoring and recording of individual, team, or company completion to avoid exposure to unnecessary tribunal actions;
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Provides full reporting, with audit trail, avoiding lost productivity through wasted management time reviewing cases.
“Our Compliance application is one of the optional productivity tools available as part of our epad HR Portal solution that enables clients to automate key HR processes and allows implementation of self service, whilst protecting investments in existing HR systems and tools”, explained Dave Inman, Business Development Director for Qikker. “More and more companies, especially in the retail sector, are having to respond to the 43% annual increase in H&S claims and general employment tribunals. H&S and employee management process compliance recording is no longer an option, but a cost driven imperative”, concludes Inman.
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